> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getello.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Best Practices

> Industry standards and monitoring webhooks

## Standards & Guidelines

<CardGroup cols={2}>
  <Card title="Always Use HTTPS" icon="lock">
    Webhooks must be delivered to HTTPS endpoints only.
  </Card>

  <Card title="Validate Headers" icon="shield-check">
    Always verify the Authorization header and custom headers.
  </Card>

  <Card title="Track Event IDs" icon="database">
    Store `event_id` to prevent reprocessing duplicate deliveries.
  </Card>

  <Card title="Log Everything" icon="file-lines">
    Log all webhook deliveries for debugging and audit trails.
  </Card>

  <Card title="Respond Quickly" icon="bolt">
    Return HTTP 200 immediately, queue async work for later.
  </Card>

  <Card title="Monitor Failures" icon="alert-triangle">
    Set up alerts for failed webhook deliveries.
  </Card>
</CardGroup>

***

## Monitoring

### Key Metrics to Track

* **Delivery Success Rate** - Percentage of webhooks delivered successfully
* **Response Time** - How quickly your endpoint responds to webhooks
* **Error Rate** - Percentage of webhooks resulting in errors
* **Retry Attempts** - How many retries are needed for successful delivery

### Alerting

Set up alerts for:

* Webhooks that fail after all retry attempts
* Endpoints that consistently timeout
* Unexpected error codes in responses
* Unusual spikes in webhook volume

### Logging Best Practices

Log the following for each webhook:

* Event type and ID
* Timestamp received
* Response status code
* Processing duration
* Any errors or exceptions
* Action taken (created, updated, deleted, etc.)

***

## Support

For webhook issues or questions, please contact support or check the [API Reference](/api-reference) for detailed endpoint documentation.