> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getello.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Webhooks

> Configure and manage webhooks to receive real-time events from Ello.AI

Ello.AI's event-based webhook system allows you to subscribe to specific events for your AI agents and receive real-time callbacks when those events occur. This eliminates the need to continuously poll our API for updates.

## Overview

Webhooks enable real-time notifications for important events in your Ello.AI workspace. When an event occurs (like a call starting or campaign ending), we send an HTTP POST request to your configured endpoint with the event details.

**Key Features:**

* Real-time delivery of webhooks
* Automatic retry with exponential backoff
* Support for custom headers and authentication
* Idempotent event delivery (using event\_id)
* Multiple webhook endpoints per agent

## Documentation Sections

Browse the sections below to get started with webhooks:

* **[Initial Setup](/api-reference/webhooks/initial-setup)** - Event types and configuration
* **[Webhook Payloads](/api-reference/webhooks/webhook-payloads)** - Full payload examples for all events
* **[Error Handling](/api-reference/webhooks/error-handling)** - Security, troubleshooting, and retry logic
* **[Implementation](/api-reference/webhooks/implementation)** - Code examples in Node.js and Python
* **[Best Practices](/api-reference/webhooks/best-practices)** - Standards and monitoring